If you need to file a State Farm insurance claim, you can generally start the process online, through the State Farm mobile app, or by phone. The exact process depends on the type of insurance claim you are filing.
For auto and motorcycle claims, State Farm says customers can file online, through the app, or by calling 800-SF-CLAIM (800-732-5246), which is available day or night.
How to File a State Farm Claim
- File Online
You can start a claim through State Farm’s online claims center.
Online claims can be useful because you can also manage the claim after filing, including uploading documents and checking its status.
- Use the State Farm Mobile App
The State Farm app allows customers to start and manage claims from a mobile device.
Depending on the claim, the app can allow you to:
- File a claim
- Upload photos and documents
- Check claim status
- Receive notifications
- Communicate with the claims team
- Set up direct deposit
- Complete certain virtual estimates
- File by Phone
For auto claims, State Farm lists:
800-SF-CLAIM (800-732-5246)
The company says the number is available 24 hours a day.
What Information Do You Need?
You do not necessarily need every detail before starting a claim, but having basic information available can make the process easier.
For an auto claim, State Farm recommends having information such as:
- Date and time of the accident
- Location of the incident
- Vehicles involved
- Description of what happened
- Description of the damage
- Other driver’s information
- Insurance information
- Witness information, if available
- Police report information, if applicable
- Photos of the accident and damage
If you do not have all of this information, you can still contact State Farm and begin the reporting process.
How to File a State Farm Auto Claim
For an automobile accident, the process generally follows these steps:
Step 1: Make Sure Everyone Is Safe
If there are injuries or an emergency, get appropriate emergency assistance first.
Step 2: Document the Accident
If it is safe, take photographs of:
- Vehicle damage
- The surrounding scene
- Road conditions
- Traffic signs
- Other vehicles
- License plates
Step 3: Report the Claim
Use the State Farm website, mobile app, or 800-732-5246.
Step 4: State Farm Reviews the Claim
A claims representative may review the accident details, policy coverage, damage, and supporting documents.
Step 5: Get a Damage Estimate
State Farm says customers can use a Select Service repair shop or another repair shop of their choice. Certain customers may also be able to use a virtual estimate through the mobile app.
Step 6: Repairs and Payment
For covered losses, State Farm can arrange payment to a repair shop, direct deposit, or a check, depending on the claim and payment method.
Can You File a Claim if You Are Not a State Farm Customer?
Yes.
State Farm provides options for people who had an incident with a State Farm policyholder even if they themselves are insured by another company.
If you were involved in an accident with a State Farm customer, you can report a claim to State Farm and provide the policyholder’s information if available.
How to Check State Farm Claim Status
If you already filed a claim, you can check its status online.
State Farm says customers can log in to track their claims. People who filed a claim against a State Farm policyholder can also create or use an account and should have their claim number available.
The State Farm mobile app and online account can also provide claim-management features.
State Farm Claim Phone Numbers
The appropriate number depends on the type of claim.
| Claim Type | Phone Number |
| Auto/Home/Property claims | 800-732-5246 |
| Auto glass only | 888-624-4410 |
| Health claims | 866-855-1212 |
| Life claims | 877-292-0398 |
These numbers are listed by State Farm on its official contact page.
How to File a State Farm Home Insurance Claim
For a homeowners or property loss, report the damage to State Farm as soon as reasonably possible.
Depending on the situation, you may need to provide:
- Date of loss
- Description of what happened
- Photos of the damage
- Repair estimates
- Receipts
- Inventory of damaged or lost property
- Police report for certain losses
- Other supporting documents
State Farm provides an online claims center and tools for documenting personal-property losses.
For example, its contents inventory tools allow policyholders to document the quantity, age, condition, and other information about damaged or lost belongings.
What Happens After You File?
Filing a claim is only the beginning.
State Farm may:
- Assign or identify the claims team handling your claim.
- Review the information you submitted.
- Investigate the circumstances.
- Determine applicable coverage.
- Inspect or evaluate the damage.
- Request additional documents.
- Explain applicable deductibles and coverage.
- Arrange payment or repairs for covered losses.
The exact process depends on the type and complexity of the claim.
How Long Does a State Farm Claim Take?
There is no single processing time for every State Farm claim.
A simple vehicle-damage claim can move differently from a major property loss, bodily-injury claim, total-loss claim, or complicated liability dispute.
State Farm says it works to resolve claims as soon as possible, subject to the terms and conditions of the applicable policy.
Should You File a State Farm Claim?
That depends on your situation.
Before filing, consider:
- How serious the damage is
- Your deductible
- Your policy coverage
- Whether another driver was responsible
- Whether there are injuries
- Whether the loss is likely to exceed your deductible
- Your state’s insurance rules
For significant accidents or losses, reporting the incident promptly can help start the claims process.
What If Another Driver Caused the Accident?
If another driver was responsible, you may have the option of making a claim against that driver’s insurance company.
State Farm notes that customers can report a claim to the at-fault driver’s carrier and that the available options can depend on the state and circumstances.
You may also have the option of using your own State Farm coverage, depending on your policy.
Frequently Asked Questions
What is the State Farm claim phone number?
For auto, home, and property claims, State Farm lists 800-732-5246.
Can I file a State Farm claim online?
Yes. State Farm provides an online claims center where customers can start and manage claims.
Can I file a claim through the State Farm app?
Yes. The State Farm mobile app supports filing and managing claims, including uploading photos and documents.
Can I check my State Farm claim status online?
Yes. State Farm allows customers to log in and track existing claims online.
Can someone who is not a State Farm customer file a claim?
Yes. If you had an incident involving a State Farm policyholder, State Farm provides a process for reporting and tracking that claim.
What should I have before filing an auto claim?
Try to have the accident date and location, vehicles involved, description of the incident and damage, and relevant driver, witness, police, and insurance information. However, State Farm says you can still start the claim if you do not have everything available.
Final Takeaway
If you need to file a State Farm claim, you can generally start online, through the State Farm mobile app, or by phone. For auto, home, and property claims, the main claims number is 800-732-5246.
For auto claims, State Farm’s digital tools also allow customers to upload documents and photos, track claim progress, communicate with the claims team, and manage certain payment and repair tasks.
Before filing, gather as much factual information as possible, including photographs, accident details, repair information, and relevant documents. Keep your claim number and copies of everything you submit for your records.
Disclaimer: This article is for general informational purposes and is not insurance or legal advice. Coverage, claim procedures, deductibles, deadlines, and available options can vary according to your policy, state law, and the circumstances of the loss.
