If you have won a Texas Lottery prize, a Texas Lottery Claim Center is one of the official places where you can claim qualifying prizes. The Texas Lottery operates claim centers across Texas, with different locations handling different prize amounts. Large prizes, including Powerball and Mega Millions jackpot prizes, must be processed at Texas Lottery headquarters in Austin.
This guide explains Texas Lottery claim center locations, prize limits, how to claim a winning ticket, claim deadlines, and how to check an existing claim.
What Is a Texas Lottery Claim Center?
A Texas Lottery Claim Center is an official Texas Lottery location where eligible winning tickets can be submitted and processed.
Depending on the prize amount, you may be able to claim your prize at:
- A Texas Lottery retailer
- A local Texas Lottery Claim Center
- Texas Lottery headquarters in Austin
- The Texas Lottery mobile app for certain $600–$5,000 prizes
- By mail
The location you need depends primarily on the prize amount and type of prize.
Texas Lottery Claim Center Prize Limits
The current Texas Lottery prize structure generally works as follows:
| Prize Amount | Where You Can Claim |
| $599 or less | Retailer, claim center, Austin headquarters, or by mail |
| $600–$5,000 | Mobile app or claim center |
| $600–$999,999 | Local claim center, Austin headquarters, or by mail |
| More than $1 million–$2.5 million | Local claim center or Austin headquarters |
| More than $2.5 million–$5 million | Austin, Dallas, Fort Worth, Houston or San Antonio claim centers |
| More than $5 million | Texas Lottery headquarters in Austin |
| Powerball/Mega Millions jackpot | Texas Lottery headquarters in Austin |
| Lotto Texas jackpot | Texas Lottery headquarters in Austin |
| Annuity prizes | Texas Lottery headquarters in Austin |
The Texas Lottery recommends contacting the appropriate claim center before traveling to confirm the current instructions and hours.
Texas Lottery Claim Center Locations
The Texas Lottery currently lists claim centers in the following cities:
Abilene
2 Village Drive, Suite 100
Abilene, TX 79606
Amarillo
7120 IH-40 West, Suite 110
Park West Office Centre
Amarillo, TX 79106
Austin
1801 Congress Avenue
Austin, TX 78701
Beaumont
6444 Concord Rd.
Beaumont, TX 77708
Corpus Christi
4639 Corona, Suite 19
Corpus Christi, TX 78411
Dallas
8700 N Stemmons Freeway, Suite 140
Dallas, TX 75247
El Paso
401 East Franklin Avenue, Suite 150
El Paso, TX 79901
Fort Worth
4040 Fossil Creek Blvd., Suite 102
Fort Worth, TX 76137
Houston
13101 Northwest Freeway, Suite 150
Houston, TX 77040
Laredo
1202 E Del Mar Blvd., Suite 4
Laredo, TX 78041
Lubbock
6202 Iola Ave., Suite 900A
Lubbock, TX 79424
McAllen
4501 West Business 83, Suite A2
McAllen, TX 78501
Odessa
4682 E. University, Suite B
Odessa, TX 79762
San Antonio
4243 E. Piedras Dr., Suite 106
San Antonio, TX 78228
Tyler
4801 Troup Highway, Suite 603
Tyler, TX 75703
Victoria
2306 Leary Lane, Suite 400
Victoria, TX 77901
These locations and addresses are from the Texas Lottery’s official claim-center directory.
Texas Lottery Claim Center Hours
The Texas Lottery currently lists standard claim-center office hours as:
Monday–Friday: 8:00 a.m.–5:00 p.m. local time
Because hours can change, it is a good idea to contact the center before traveling, particularly when claiming a large prize or approaching a ticket’s expiration date.
How to Claim a Texas Lottery Prize
Step 1: Sign Your Winning Ticket
If you have a winning paper ticket, protect it carefully. Signing the ticket can help establish ownership.
Keep the original ticket in a secure place until your claim has been processed.
Step 2: Determine the Prize Amount
The prize value determines where you can claim it.
For example, a $500 prize has more claiming options than a multimillion-dollar jackpot.
Step 3: Choose the Appropriate Claim Method
Depending on the prize, you may claim it:
- At a retailer
- At a claim center
- At Texas Lottery headquarters
- Through Mobile Claims for eligible $600–$5,000 prizes
- By mail
Step 4: Complete the Claim Form
Some prizes require a Texas Lottery claim form. The Texas Lottery also allows players to request a claim form through its website or by calling 800-375-6886.
Step 5: Submit the Ticket and Required Information
For an in-person claim, bring the required documentation and winning ticket.
For mailed claims, the Texas Lottery provides specific mailing instructions.
Can You Claim a Texas Lottery Prize by Mail?
Yes.
The Texas Lottery states that prizes from $1 up to $5 million may be claimed by mail, subject to the applicable requirements.
The mailing address listed by the Texas Lottery is:
Texas Lottery
ATTN: Austin Claim Center
PO Box 16600
Austin, TX 78761-6600
For mailed claims, the Texas Lottery advises allowing up to four weeks for processing.
Texas Lottery Mobile Claims
The Texas Lottery has introduced Mobile Claims for eligible winning tickets.
Currently, eligible tickets valued from $600 through $5,000 can be submitted through the official Texas Lottery app.
The general process is:
- Scan the winning ticket using the official Texas Lottery app.
- If the prize qualifies, select the Mobile Claim option.
- Log in or register.
- Provide the requested information.
- Submit the claim.
- Keep the original ticket until the claim has been paid.
The Texas Lottery says Mobile Claim payments are made through Zelle and that a new or existing Zelle account is required.
Texas Lottery Claim Status
If you have already submitted a claim and want to check its status, the Texas Lottery provides an official online claim-status tool.
You generally need:
- The last four digits of your Social Security number
- Your claim number or
- Your ZIP code
The official system provides the available claim-status options.
Texas Lottery Claim Phone Number
The Texas Lottery’s general claim and customer-service number is:
800-375-6886
The Texas Lottery recommends contacting the agency before traveling to a claim center, particularly for larger prizes.
Texas Lottery Claim Deadlines
Lottery tickets do not remain valid forever.
The Texas Lottery states that a draw-game ticket claim generally expires after the 180th day following the draw date. Scratch-ticket claims generally expire after the 180th day following the official end of the game. Certain eligible military personnel may qualify for an extension under applicable rules.
Because missing the deadline can result in forfeiting a prize, check the expiration information associated with your specific ticket.
What Happens to Unclaimed Texas Lottery Prizes?
If a prize is not claimed before the applicable deadline, the ticket holder generally forfeits the claim.
The Texas Lottery has issued notices about unclaimed prizes approaching their expiration dates. For example, the agency reported in July 2026 that a $1 million Powerball ticket purchased in Austin was approaching its August 1 expiration date.
This is why checking the ticket promptly is important.
Do You Need Your Social Security Number?
For certain prize claims, tax and identification information is required.
The Texas Lottery states that U.S. citizens and resident aliens claiming prizes of $25 or more are required to provide a Social Security or Tax ID number for processing.
The exact documentation can depend on the claim and claimant’s circumstances.
Can You Claim a Powerball or Mega Millions Jackpot at Any Claim Center?
No.
Powerball and Mega Millions jackpot prizes must be processed at Texas Lottery headquarters in Austin. The same applies to prizes above $5 million and prizes paid through annuities. The Texas Lottery advises jackpot-ticket holders to call ahead to complete an initial inquiry and schedule an appointment.
Frequently Asked Questions
Where can I claim a Texas Lottery prize?
The location depends on the prize amount. Smaller prizes can have multiple claiming options, while large prizes and jackpot prizes must be processed in Austin.
What is the Texas Lottery Claim Center phone number?
The Texas Lottery lists 800-375-6886 for customer service and claim-related assistance.
Can I claim a $5,000 prize at a Texas Lottery Claim Center?
Yes. Eligible $5,000 prizes can be claimed through Mobile Claims or at a claim center.
Can I claim a $1 million Texas Lottery prize?
Yes. A prize of $1 million can generally be claimed at a local claim center or Texas Lottery headquarters in Austin, subject to the applicable requirements.
Where do I claim a Powerball jackpot in Texas?
Powerball jackpot prizes must be processed at Texas Lottery headquarters in Austin. Contact the Texas Lottery before traveling to arrange the claim process.
How can I check my Texas Lottery claim status?
Use the official Texas Lottery claim-status page. You will need the last four digits of your Social Security number and either your claim number or ZIP code.
Final Takeaway
The Texas Lottery Claim Center system provides official locations for processing winning lottery prizes throughout Texas. Smaller prizes may be claimed through retailers, mobile claims, claim centers, or by mail, while larger prizes have more specific requirements.
For Powerball and Mega Millions jackpots, prizes above $5 million, and annuity prizes, the claim must be processed at Texas Lottery headquarters in Austin.
Before visiting a claim center, check the official Texas Lottery website or call 800-375-6886 to confirm the appropriate location, requirements, and current operating information.
